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Microsoft Recalls Power Cords on Older Surface Pros

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Microsoft Recalls Power Cords on Older Surface Pros

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Microsoft will soon replace hundreds of thousands of power cords for earlier Surface tablets, due to possible overheating.

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As first reported by Channelnomics Europe(Opens in a new window), the worldwide “voluntary recall” applies to all Surface Pro, Pro 2, and Pro 3($779.00 at Amazon)(Opens in a new window) models sold before July 15, 2015.

“As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord,” a Microsoft spokesman told PCMag.

“We will be releasing details of how customers can obtain a free replacement cable shortly,” he added. (Editor’s Note: See below.)

The original 2-in-1 Surface Pro hit U.S. shelves in early 2013, followed by the Pro 2 in October of the same year. Microsoft’s third-gen device launched in June 2014 with Windows 10 Pro.

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In October, Redmond unveiled the Surface Pro 4($699.00 at Amazon)(Opens in a new window), which sports a larger display and decreased bezel. The updated lineup runs Intel’s six-gen Core m3, Core i5, or Core i7 processors, depending on configuration, and features up to 1TB of internal storage.

UPDATE (Feb. 2): Eligible customers will receive a free replacement AC power cord within two weeks of their request. To see if you qualify and to begin the exchange process, visit surface.com/powercord(Opens in a new window).

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Source link : https://www.pcmag.com/news/microsoft-recalls-power-cords-on-older-surface-pros